In line with our Group Values of "Captivating the Future", Zypharin Group always aims to create meaningful and lasting memorable content for our customers, and provide goods of value through various services and products we offer. Against this backdrop, our group always receives warm encouragement from our customers. We also receive honest feedback on our products and services, which we gratefully refer to on a daily basis.

However, we have received some negative feedback, which we also refer to, however, sometimes these negative feedback contain harassment or threats (“Customer Harassment”), we would like to take the following measures to ensure that our representatives (“Our Reps”) can carry out their duties with peace of mind.
We appreciate your understanding and cooperation.

About Customer Harassment

Harassment is a human rights issue that affects everyone in this world and will usually lead to an environment with a lower quality of output. Our group will never tolerate harassment and has set the following guidelines to respect all personnel and protect their human rights.

If our group determines that there has been an action against Our Reps that exceeds the socially accepted norm, we may refuse to carry out any service or transaction, or stop responding entirely. Furthermore, if our group deems such an action to be malicious, we will contact our legal counsel, the police, and those involved in the action as necessary, and take appropriate measures including legal and criminal proceedings.

Examples of actions that we consider to be beyond the realm of social norms include (but are not limited to) the following:

• ・Acts of violence or physical aggression

• ・Threats, intimidation, other coercive or violent speech and behavior

• ・Insults, defamation of character, racism, sexism or other abusive language

• ・Defamatory words or actions, or those that damage economic credibility

• ・Speech and behavior of a discriminatory or sexual nature

• ・Conduct that violates the privacy of Our Reps

• ・Requests for the provision of services that go beyond conventional wisdom, such as requests for support beyond the scope of warranty, or requests that are unrelated to our goods and services

• ・Demands for an apology from our group without reasonable grounds, requests for compensation such as money, and requests for punishment of Our Reps

• ・Excessive obstruction of duties or reprimand through excessive repetition of requests or complaints

• ・Acts of harassment, extortion, persistent aggression, stalking or ambushing that may cause Our Reps or others emotional distress, fear, etc.

• ・Acts that cause severe emotional distress to or impose a burden on one of Our Reps by repeatedly using words or behaviors that suggest self-harm of any kind

• ・Words or actions that encourage or suggest self-harm of any kind by Our Reps or a third party

• ・Any other act that which, from the viewpoint of protecting Our Reps from harm or distress, causes severe emotional distress, fear, or any other act that we consider to cause an unacceptable level of harm

• ・Online libel and slander on social media or elsewhere, dissemination and spread of false information about our group or third parties

• ・One-sided and excessive communication directed at our group's official social media channels

• ・Photographing, video or audio recording of Our Reps without their permission. In addition, the act of using or disseminating images, videos or audio that contain the Rep's face or likeness in a way that makes them feel uncomfortable

• ・Other acts judged by our company to be highly malicious from the perspective of protecting Our Reps.

With your cooperation and support, we will work even harder to create and innovate our services and our products for society.